Customer service

The heat tariffs are defined in the cost estimate which is submitted to the customer beforehand. They are regularly adjusted to inflation and changes in primary energy prices using an adjustment formula.

LuxEnergie pursues a transparent pricing policy. The monthly invoice is made up of various items. This allows you to exactly track the amount to be paid:

• a monthly fee for the use of the network infrastructure and heat production facilities
• the energy consumption: it is recorded by meters at the heat transfer station
• the VAT of 8% on the total amount of the invoice

By signing a SEPA Direct Debit Mandate, you authorize us to automatically debit your bank account with the invoice amounts until revoked by you. This way you do not have to worry about paying your bills.

Give us the SEPA mandate by filling out the PDF document and sending it to us by post.

You can also pay your bills by Digicash.

How does it work?

• Select ‘scan’ option
• Scan Digicash QR code from your invoice
• Confirm payment by fingerprint or PIN

If you sell your property, you must inform us of the change of ownership. We need the following data to cancel the existing contract or to draw up the new contract:

• Date of the transfer of the house / apartment
• Meter reading at change of ownership
• the new address of the previous owner, so that we can send you the definitive statement of account
• the contact details of the new owner in order to draw up a new contract

You contact us:

by e-mail: info@luxenergie.lu

by phone: (+352) 22 54 74-1

by fax: (+352) 22 54 77

by post: 23, bd J.-F. Kennedy L-1855 Luxembourg

The contract can be transferred to the new owner by a simple addendum.